Shipping policy

 

HOW LONG DOES PROCESSING TAKE?
We pack and ship orders within 1–3 business days after purchase.

 

WHICH SHIPPING METHODS DO YOU OFFER?

STANDARD SHIPPING (via Latvijas Pasts – Latvia post office, or FedEx): Usually arrives within 4-15 depending on your location.

 

WHERE DO YOU SHIP?

ASIA (Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Cyprus)

Standard shipping (8–14 business days depending on your location)

EUROPE (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Croatia, Estonia, Greece, Hungary, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia)

FREE shipping (4–9 business days depending on your location)

NORTH AMERICA (Canada, United States)

Standard shipping (8–12 business days depending on your location)

OCEANIA (Australia, New Zealand)

Standard shipping (12–14 business days depending on your location)

 

HOW MUCH IS SHIPPING?

Europe – FREE standard shipping

Asia – € 9.99 standard shipping

North America – € 9.99 standard shipping

Oceania - € 9.99 standard shipping

 

WILL I GET TRACKING?
Yes! You’ll receive a tracking link by email as soon as your package ships.

 

DO I HAVE TO PAY CUSTOMS FEES OR TAXES?

We are sending our products from Latvia and in countries that are not a part of the EU custom fees can be applicable. All the custom duties have to be covered by the customer. 

All orders shipped to the United States are sent DDP (Delivered Duty Paid), any applicable import duties and taxes are already included in the product price.

 

WHAT IF MY ORDER IS DELAYED OR LOST?
Delivery times are estimates and can be affected by the carrier or customs. If your order seems delayed or lost, please contact us at thecupola.info@gmail.com and we’ll help.