Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Note: custom size and made-to-order items are exempt from the cooling-off right.
To be eligible for a return, your item must be in the same condition as received — unused and in its original packaging.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including custom or personalized products (such as items with custom size or made-to-order configurations). We also cannot accept returns on items that have been damaged due to misuse, improper assembly, or inadequate care. Please get in touch if you have questions or concerns about your specific item.
HOW TO START A RETURN
Contact us at thecupola.info@gmail.com with your order number and reason for return. Once your return is accepted, we will provide you with the return address and further instructions.
You can always contact us for any return question at thecupola.info@gmail.com.
RETURN SHIPPING AND CUSTOMS
The customer is responsible for all return shipping costs.
For international returns, the customer is also responsible for any customs duties, taxes, or fees incurred when returning the package. Please ensure that the package is shipped with the correct customs declaration to avoid delays or additional charges.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. Please note that custom size and made-to-order items are exempt from this right.
REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thecupola.info@gmail.com.